Stay close to customer support with QR codes
Support Channels for Electronics Brands Use Case.
QR codes can be a valuable tool for electronics brands to streamline customer support and enhance the overall customer experience, reducing wait times, and increasing customer satisfaction without increasing costs. Using QR codes to reduce average wait time, also known as average speed of answer helps customers feel cared for by brands.
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Don’t make customers work to find your support details, consider QR codes on receipt, product pack and user manuals.
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By providing multiple touchpoints through QR codes and giving customers channel options, they are more likely to be satisfied.
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When customers have a long wait time, they start by complaining about how long they had to wait. This increases the duration of support and the business cost.
Put your customer in control with QR codes withmultiple points of access to support.
Point your QR code to a webpage that offers options for different support channels or, embed a QR code on product packaging or user manuals that, when scanned, automatically dials the customer support phone number.
We can create QR codes that link directly to live chat interfaces on your website or mobile app, allowing customers to connect with support agents instantly or generate QR codes that pre-fill email addresses and subject lines with relevant information, making it easier for customers to contact support via email.
To stay competitive, businesses must respond to changing industry dynamics and escalating customer expectations. An integrated, omni-channel customer service strategy might be the only way to deliver a truly delightful customer experience” Business.com
Adapt to major support issues in real-time to serve your customers more efficiently
QR codes can be used to point to multiple support channels, including changing where the QR code points to based in real-time, so if your electronics product has a widespread issue and telephone support is overwhelmed, your business can repoint the QR code to online chat.
QR Squared is your GS1-approved partner to create and manage certified QR codes.
Start In Seconds For Free
Try out QR Squared today and get started in seconds. No credit card required.
- Enter your requirements and immediately download your GS1-compliant QR codes.
- Add your QR code ‘artwork-ready images’ to your product or packaging.
- Design your QR landing page in a few clicks with our custom templates and go live.